Customers
JPMorgan Chase Bank subsidiary discriminated against conservative customers, US investigation finds
A JPMorgan spokesperson responded to the findings, telling CBS News that the subsidiary has since been shut down as a result of the revelations.
Libra travel insurance coverage for affected flydubai passengers to be extended for free
Banking made more accessible, in every language
Israeli artificial intelligence-based start-up acquired for millions by British holding company
The CRM migration mistake that only shows up months later
CRM migrations rarely fail on the day data is moved - they fail months later when companies discover the business logic, compliance history and customer relationships did not make the transition.
Why start-ups are turning to localized social strategies to reach global customers in 2026
Consumer guilt costs companies billions in abandoned online shopping carts - study
“When the shopping cart is perceived as too indulgent, consumers find it difficult to justify the expense to themselves and sometimes simply choose not to buy,” said TAU researcher Prof. Liat Hadar.
The strategic integration of AI-driven personalization in loyalty programs
Learn how AI-driven personalization transforms customer loyalty. Explore predictive modeling and data strategies for increasing retention and engagement.
Diversifying digital platform revenue by expanding services to boost customer retention
The "Buy It For Life" (BIFL) movement: An investor's perspective
Bank Hapoalim to gift shares to over 1 million customers in first-of-its-kind initiative
Eligible customers will be able to choose either two shares in the bank, valued at 124 shekels as of August 21, or a monetary grant of 100 shekels
As NICE buys groundbreaking bots, Israelis still 'pressing one' for customer service - opinion
While NICE sells cutting-edge solutions to clients worldwide, Israeli customers are still navigating outdated IVR systems from the 1990s.
Partner launches the Private Care Plus customer club
For the first time in the market, Partner enables digital enrollment to the repair service, which includes a unique plan with screen breakage repair at no additional cost.
Betrunkener Southwest-Pilot zwangsweise aus dem Verkehr gezogen
Der Flug verzögerte sich um fast fünf Stunden, weil Southwest Airlines einen Ersatzpiloten suchte.
